Even as companies implement tougher and more detailed policies for the use and control of phones, faxes, e-mail, and other communications tools, many suspect that abuse of these resources remains a problem. Just as access to these tools can enhance productivity, they can just as easily detract from it.
Whether your communications solution comprises legacy, hybrid, VoIP or a combination of types of voice equipment, VSA RAMpage 2009® can allocate usage and costs to a directory of users, organisation units or cost centres, and provide comprehensive, flexible, and easy-to-use reporting tools that will empower your enterprise to prevent productivity loss, improve the customer contact experience, and immediately evaluate the performance and effectiveness of your most mission-critical resources.
By capturing and transforming static data from any enterprise PBX or telephony switching device, and costing, consolidating, and meaningfully presenting the information in an array of analytical reports - VSA RAMpage 2006® can identify call traffic patterns, peak usage times, bandwidth, and hardware requirements – all essential for accurate capacity planning, resource allocation, and system security.
of how resource accounting and management software can be used include:
This page was last edited: January 18, 2012 02:30:30 PM