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Call Accounting.
This is the monitoring of outbound, inbound, and internal call
traffic to establish the level of use, misuse, and abuse of
telephony resources, and enable the billing back thereof to
individuals and departments. It is also used as a tool to
establish peak call periods to enable an organisation to determine
line availability, call traffic pattern analyses to specify optimum
least cost routing solutions, and view operator answer response
times to determine customer satisfaction.
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Disk Quota Usage.
The billing of disk space usage on file servers back to individuals,
cost centres, and/or organisational units.
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Fax Monitoring.
Description of subject matter sent, telephony billing for costs
incurred by outbound faxes, billing for number of pages printed on
receipt of faxes, document tracking for security purposes, the
success or failure status of outbound and inbound faxes, and
information to determine the availability of channels to transmit
and receive faxes.
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E-Mail Tracking.
Provides sender and recipient information, size and type of
documents attached, subject matter, priority level, encryption
usage, bandwidth usage, and the time it took to transmit or download
the Email.
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Print/Copier
Usage. Enables the billing back of printing resources to
individuals and their respective departments. Billed resources
include amount of toner or ink used, number of sheets used, size and
type of paper used, whether colour printing or monochrome printing
was used, and the number of staples used.
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Internet
Monitoring. Analyses of web sites visited, type of content
users are downloading, size of documents, and quality of service
experienced in terms of success status or type of failure.
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