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  Personal computers, notebooks, hand held devices, and cellular telephones - all now enable us to communicate by means of e-mail.  The increasing accessibility of the Internet to corporate employees has revolutionised the way in which we work, engage in recreation, and correspond.  For both business and personal use, it has become the preferred means of exchanging information - such as quotations, invoices, documentation, contact details, files, images, hyperlinks to web sites, and many other online resources.

Communication costs no longer stem solely from telephony use.  With the advent of broadband connectivity, service providers have shifted time based billing to traffic (Kbyte) based billing - each e-mail you send or receive, costs your organisation money.  VSA RAMpage 2009 enables you to bill the intended recipients, the senders, and their respective organisation units or cost centres for e-mail usage.  High priority mail can be charged at a premium, while low priority mail discounted, ensuring that users are billed according to the quality of service they demand.  The size of attachments impact on the billed cost, ensuring users take serious consideration before e-mailing pictures, spam, jokes, or any other unnecessary material, within the organisation or externally.

Organisations are becoming increasingly concerned about the "internal threat".  Accidental or deliberate, there is a mounting awareness that a large percentage of security leaks come from within the organisation.  E-mail message tracking enables organisations to determine what documents are been sent and received, who the recipients are, to which destination counties they were sent, the attachment size, and the subject matter.

Some examples of how resource accounting and management software can be used include:

  • Gathering of statistics on internal vs. external, outbound vs. inbound, and transmission priority levels;

  • Respondent profiling in response to campaigns by domain type such as whether the sender is from a commercial enterprise, non-profit organisation, government or education department, or military organisation.  The respondents country of origin can usually be determined too;

  • Reporting on subject matter, contact information, title of sent document, and document type;

  • Billing of users for message size, bandwidth used, or time taken to deliver the message at the mail server.

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This page was last edited: January 18, 2012 02:30:32 PM